Shift Leader

Summerwood Corporation; Cockeysville (MD); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical and dental benefits

401(k) plan

Performance bonuses

Job summary

Summerwood Corporation is seeking a Shift Manager to assist with operational tasks within the restaurant. Key duties include driving customer service excellence, managing food safety, conducting audits, and supporting crew training.

The role involves ensuring product quality and maintaining standards in facility operations. A successful candidate will facilitate daily restaurant functions and may assume control in management's absence. Benefits include medical, dental, and performance bonuses.

Qualifications

• Experience in a customer service role, preferably in food service.
• Ability to lead and train crew members effectively.
• Understanding of food handling and safety protocols.

Responsibilities

• Assist management with routine administrative and operational tasks.
• Maintain fast and accurate service while ensuring product quality.
• Conduct daily inventory and food safety audits.
• Monitor speed with service and resolve bottlenecks.

Skills

Customer service excellence

Food safety knowledge

Inventory management

Coaching and training

Operational process assessment

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) Is An Hourly Position That Serves To Assist Management In Routine Administrative And Operational Tasks Within The Restaurant. Focal Points Include

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day‑to‑day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands‑on” training for crew in Learning Zone.

Benefits

• 30‑hour week are entitled to enroll in medical, dental and 401k benefits; 32‑hour week are entitled to PTO; 36‑hour week are entitled to short‑term disability.
• Period bonus potential up to $1.00 per hour for every hour worked.