Shift Leader

Dunkin' Donuts; Corpus Christi (TX); Hybrid; USD 24,000 - 30,000; Part time

Job summary

Dunkin' Donuts in Corpus Christi is seeking a Shift Leader responsible for coaching team members, executing Brand standards, and delivering great guest service during the shift.

You will set goals, assign tasks, provide feedback, and help manage inventory, food/beverage prep, and safety policies while ensuring a smooth handoff to the next Shift Leader.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and brand standards.
• Communicate shift priorities, goals and results to team and provide timely feedback.
• Oversee safety, security and profitability policies during shifts.
• Coordinate training and onboarding of team members as needed.
• Ensure a smooth handoff to the next Shift Leader.

Skills

Basic computer skills

Fluent in spoken and written English

Education

Leadership experience in retail restaurant hospitality

Job description

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

• Manage Inventory throughout the shift
• Provide great guest serviceand coaches restaurant team members to do the same
• Schedule restaurant team members for shifts Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

Guest focused

• Ability to assist with training
• Problem solving . Motivating others
• Physical Demands/Working Conditions:
• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space