Shift Leader

Dunkin' Donuts; Mission (TX); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Dunkin' Donuts in Mission, TX is seeking a Shift Leader to coach team members, ensure Brand standards, and deliver great guest service during each shift. You will set goals, assign tasks, and motivate others, providing timely feedback to maintain high performance.

Responsibilities include supporting the Restaurant Manager to meet operational goals, coaching staff, and ensuring food safety and guest satisfaction on every shift.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members during your shift.
• Support the Restaurant Manager in meeting operational goals and ensuring Brand standards are met.
• Communicate shift priorities, goals and results to restaurant team members and coach as needed.
• Oversee franchisee safety, security and profitability policies throughout the shift.
• Schedule team members for shifts and manage cash over/short according to policies.

Skills

Basic computer skills

Fluent English

Leadership experience

Job description

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

• Manage Inventory throughout the shift
• Provide great guest serviceand coaches restaurant team members to do the same
• Schedule restaurant team members for shifts Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

Guest focused

• Ability to assist with training
• Problem solving . Motivating others
• Physical Demands/Working Conditions:
• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space