Shift Leader

Summerwood Corporation; Sykesville (MD); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Medical insurance

Dental benefits

401k plan

Paid time off

Job summary

Summerwood Corporation in Maryland seeks a Shift Manager for an on-site, hourly role to support management in daily administrative and operational tasks. Focus areas include customer service excellence, product quality, and food-safety practices.

The role involves coaching crew, hands-on training in Learning Zone, and occasional opening/closing duties when management is unavailable, with emphasis on maintaining standards and efficient operations.

Qualifications

• Assists management in routine administrative and operational tasks.
• Coaches and trains crew on service standards and company procedures.
• Maintains customer service excellence and product quality.

Responsibilities

• Maintain fast, accurate service and positive guest relations.
• Conduct daily inventory and food safety audits.
• Assist with opening/closing and cash procedures.
• Provide ongoing coaching for crew and hands-on training in Learning Zone.

Skills

Customer service

Staff coaching

Food safety awareness

Operational oversight

Cash handling

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) Is An Hourly Position That Serves To Assist Management In Routine Administrative And Operational Tasks Within The Restaurant. Focal Points Include

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day‑to‑day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands‑on” training for crew in Learning Zone.

Benefits

• 30‑hour week are entitled to enroll in medical, dental and 401k benefits; 32‑hour week are entitled to PTO; 36‑hour week are entitled to short‑term disability.
• Period bonus potential up to $1.00 per hour for every hour worked.