Shift Leader

Summerwood Corporation; Towson (MD); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Medical and dental benefits

401k enrollment

Potential performance bonuses

Job summary

Summerwood Corporation in Towson, Maryland, is seeking a Shift Manager to assist in administrative and operational tasks within the restaurant. The position requires commitment to customer service excellence and adherence to quality standards.

The ideal candidate will ensure smooth operations, conduct daily audits, and provide ongoing training for crew members. Benefits include access to medical, dental, and 401k plans, and potential bonuses for performance.

Qualifications

• Experience in a fast-paced restaurant environment.
• Strong interpersonal skills to relate to crew and customers.
• Ability to manage operational tasks without direct supervision.

Responsibilities

• Assist management in administrative and operational tasks.
• Ensure product quality and customer satisfaction.
• Conduct cash management procedures.
• Perform daily inventory and food safety audits.
• Train crew employees on operational standards.

Skills

Customer service excellence

Food safety and handling

Training and coaching

Inventory management

Operational audits

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) Is An Hourly Position That Serves To Assist Management In Routine Administrative And Operational Tasks Within The Restaurant. Focal Points Include

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day‑to‑day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands‑on” training for crew in Learning Zone.

Benefits

• 30‑hour week are entitled to enroll in medical, dental and 401k benefits; 32‑hour week are entitled to PTO; 36‑hour week are entitled to short‑term disability.
• Period bonus potential up to $1.00 per hour for every hour worked.