Shift Leader

W Genesee; City of Syracuse (NY); On-site; USD 22,386 - 26,174; Full time

Benefits offered by this job

Competitive pay between $16.25 and $19.00/hr

Flexible hours

Tuition reimbursement through Southern NH University

Career development and growth opportunities

Ongoing training and development opportunities

Comprehensive health, dental, and vision coverage

401(k) savings plan

Paid time off (PTO)

Free or discounted food and beverage items

Job summary

The Wolak Group in Syracuse, NY, is seeking a Shift Leader to support operational excellence within their Dunkin' franchise. As a Shift Leader, you will lead the team in delivering exceptional guest service, train and coach employees, and ensure duties are completed to serve quality food and drinks. The position offers competitive pay ranging from $16.25 to $19.00/hr, flexible hours, tuition reimbursement, health benefits, and more. Join an amazing team committed to providing America's favorite coffee and snacks.

Responsibilities

• Support operational excellence by role-modeling and leading the team to deliver exceptional guest service.
• Train and coach new and existing employees.
• Ensure team members complete all assigned duties and serve safe, quality food and drinks as part of creating a superior guest experience.

Job description

1001 W Genesee Street, Syracuse, New York 13204

The Wolak Group is currently hiring for a Shift Leader to join our network! We are an established Dunkin’ franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America’s favorite coffee, refreshing beverages, tasty baked goods, and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service.

We’ll let you in on a little secret though… While everyone knows that America Runs on Dunkin’, at The Wolak Group we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Perks and Compensation

• Competitive pay ranging from $16.25 to $19.00/hr, plus tips. Compensation based on skills and prior experience.
• Flexible hours that work for you.
• Tuition reimbursement through Southern NH University.
• Career development and growth opportunities.
• Ongoing training and development opportunities.
• Comprehensive health, dental, and vision coverage.
• 401(k) savings plan to help you save for the future.
• Paid time off (PTO).
• Free or discounted food and beverage items.

Responsibilities

• Support operational excellence by role‑modeling and leading the team to deliver exceptional guest service.
• Train and coach new and existing employees.
• Ensure team members complete all assigned duties and serve safe, quality food and drinks as part of creating a superior guest experience.

This position is for a franchisee of Dunkin’ Donuts. The Wolak Group, as the franchisee, is the sole employer responsible for hiring and all employment‑related matters.

We use E‑Verify to confirm U.S. employment eligibility.