Shift Leader

Taco Bell; Chambersburg (Franklin County); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading company in the fast-food industry is seeking a Shift Leader in Chambersburg, PA. This role involves assisting with management tasks, ensuring high standards of customer service, and conducting operational audits. The successful candidate will ensure quality training for crew members and oversee daily restaurant operations in the absence of management.

Responsibilities

• Drive excellence in customer service and product quality.
• Conduct daily inventory and food safety audits.
• Provide ongoing coaching for crew members.

Job description

Job Details

Job Location: 040032 - Chambersburg - Chambersburg, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description documents only the time allocated to management tasks. The remaining hours are dedicated to hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly role that assists management with routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

Ensures fast, accurate service, positive guest relations, and product quality standards. Conducts food safety audits and provides ongoing coaching to crew on customer service and quality.

Financial

Shares responsibility with management for cash procedures, including bank deposits, making change, and safe operations.

Operations

Conducts daily inventory, food safety audits, and facility checks. Monitors inventory, food prep, and order fulfillment to ensure standards. Manages speed of service and resolves bottlenecks. In absence of management, handles deliveries and restaurant opening/closing.

Human Resources

Provides ongoing coaching, feedback, and hands-on training for crew members.

Qualifications