Shift Leader

El Pollo Loco; California; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated leader to manage a dynamic team and oversee operations in a busy restaurant environment. This role offers a fantastic opportunity for career growth, with comprehensive training and support to help you excel. You will be responsible for supervising staff, ensuring compliance with food safety standards, and creating an exceptional guest experience. Join a company that has been a leader in the industry for over 35 years, known for its commitment to quality and team culture. If you are passionate about customer service and team success, this position is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

401(K) Plan with match

Flexible Spending Accounts

Tuition Reimbursement Program

Meal Discounts

Qualifications

• Must be EPL Crewmember certified or have 1 year of supervisory experience.
• Must pass the EPL Food Safety Audit class upon hire.

Responsibilities

• Supervise crew members and ensure compliance with standards.
• Train crew members and create a superior guest experience.
• Contribute to achieving cost and profit goals.

Skills

Team Building

Customer Service

Basic Math

Computer Skills

Communication

Education

High School Diploma or GED

Job description

Job Description

Posted Tuesday, May 6, 2025 at 4:00 AM

Are you ready to lead a team to success and manage a million-dollar business? This is your opportunity to showcase your team-building skills, passion, energy, and customer service expertise. We offer comprehensive training, mentorship, and a supportive team environment to help you start your career. The rest is up to you!

What’s in it for you!

We provide eligible employees with the following benefits and perks:

• Medical, Dental, and Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life, AD&D, and Long Term Disability Insurance
• Tuition Reimbursement Program (for General Manager and Assistant Manager roles)
• Meal Discounts

Responsibilities:

• Supervise crew members in the absence of the General Manager or Assistant Manager
• Coach, direct, recognize outstanding behavior, and prioritize tasks during shifts
• Train crew members on policies and procedures, ensuring compliance with food safety, security, quality, and cleanliness standards
• Open and/or close the restaurant
• Create and ensure a superior guest experience
• Contribute to achieving cost and profit goals

Requirements:

• Experience: Must be an EPL Crewmember certified on all EPL SPECS positions or have at least 1 year of restaurant supervisory experience
• Education: High school diploma or GED preferred; must pass the EPL Food Safety Audit (FSA) class upon hire
• Communication: Excellent written and verbal English skills; second language a plus
• Skills: Basic math, computer skills, and strong customer service skills
• Food Safety: Must have or obtain a Serve Safe Certificate at the time of hire
• Work Hours: Full-time hours with possible overtime
• Career Growth: Opportunities to advance from Shift Leader to Assistant Manager, General Manager, Area Leader, and beyond
• Work Attire: EPL logo shirt provided, black slacks, and no-slip shoes required

Company & Culture

For over 35 years, El Pollo Loco has been a leader in delivering citrus-marinated, fire-grilled chicken. Since opening our first restaurant in Los Angeles in 1980, we have grown to over 450 locations and continue to expand. We pride ourselves on our products and our people!

The pay range listed is the expected hourly or salary rate for the position and does not include additional benefits or bonuses. Actual pay varies based on experience, education, location, and other factors.