Shift Leader

Pioneer National LLC; Buffalo (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Pioneer National LLC in Buffalo, NY is hiring a full-time Shift Leader to oversee daily operations and manage a team to meet production targets. The role emphasizes strong leadership, effective communication, and adherence to health and safety standards.

You will coordinate schedules, train staff, resolve issues, and report on team performance while promoting teamwork and a positive work environment in a dynamic team setting.

Qualifications

• Proven experience as a Shift Leader or similar supervisory role.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of health and safety regulations.
• Experience in a fast-paced, service-oriented environment is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• High school diploma or equivalent; some college or relevant training may be beneficial.

Responsibilities

• Lead and mentor your team, fostering a positive and productive work environment.
• Coordinate schedules, ensuring adequate staffing levels and efficient service delivery.
• Monitor and report on team performance, identifying areas for improvement.
• Resolve conflicts and address employee concerns, maintaining a harmonious team dynamic.
• Stay updated with industry trends and best practices, implementing improvements where necessary.
• Ensure all health and safety regulations are adhered to, creating a safe working environment.
• Communicate effectively with management and other departments to ensure smooth operations.
• Promote and uphold the company's values and culture.

Skills

Leadership

Communication

Problem-solving

Team management

Time management

Education

High school diploma or equivalent

Some college or relevant training

Job description

The Shift Leader position at Pioneer National LLC in Buffalo, NY, is a full-time role with a competitive salary range of $42,000 to $61,656. This opportunity is valid until November 22, 2026, providing a clear timeline for interested candidates to apply. The Shift Leader is responsible for overseeing daily operations, managing a team of employees, and ensuring that production targets are met. This role requires strong leadership skills, excellent communication abilities, and a thorough understanding of the company's processes and standards. The position offers a stable and rewarding career within a well-established company, with opportunities for professional growth and development.

As Shift Leader, you'll lead a team, manage daily operations, and ensure high service standards. You'll coordinate schedules, train staff, and resolve issues to maintain efficiency.

At Pioneer National LLC's Buffalo office, you'll have the opportunity to work in a dynamic team environment, where collaboration is key to achieving company goals and enhancing service delivery. This means working closely with colleagues to share ideas, support each other, and collectively strive for excellence. You'll be part of a team that values teamwork, open communication, and mutual respect, creating a positive and productive work atmosphere. By working together, you'll be able to tackle challenges, solve problems, and innovate, ultimately contributing to the success of the company and the satisfaction of its customers.

The salary range for this position is between $42,000 and $61,656 per year, providing a competitive compensation package. Employees may also be eligible for a comprehensive benefits package, which typically includes health insurance to cover medical expenses, a retirement plan to help save for the future, and paid time off to allow for rest and personal time. These benefits are designed to support the overall well-being and job satisfaction of the employees.

You must have experience in leadership and team management. Strong communication skills and problem-solving abilities are essential. Previous experience in a customer service or support role is preferred.

Responsibilities:

• Lead and mentor your team, fostering a positive and productive work environment.
• Coordinate schedules, ensuring adequate staffing levels and efficient service delivery.
• Monitor and report on team performance, identifying areas for improvement.
• Resolve conflicts and address employee concerns, maintaining a harmonious team dynamic.
• Stay updated with industry trends and best practices, implementing improvements where necessary.
• Ensure all health and safety regulations are adhered to, creating a safe working environment.
• Communicate effectively with management and other departments to ensure smooth operations.
• Promote and uphold the company's values and culture.

Qualifications:

• Proven experience as a Shift Leader or similar supervisory role in a related field.
• Strong leadership and communication skills, with the ability to inspire and motivate your team.
• Excellent organizational and problem-solving skills, with the ability to manage multiple tasks and priorities.
• Knowledge of health and safety regulations, with a commitment to maintaining a safe work environment.
• Experience in a fast-paced, service-oriented environment is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.
• High school diploma or equivalent. Some college or relevant training may be beneficial.
• Valid driver's license and clean driving record, as the role may require some travel.