Shift Leader

CKE Restaurants; Bladenboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

CKE Restaurants is seeking a Shift Leader in North Carolina to assist the General Manager and on-duty supervisor in running daily operations. You will work with the Restaurant Management Team to ensure adherence to the business plan and that Crew Members and Team Leaders meet their job responsibilities and standards.

This role requires hands-on leadership, strong communication, and a focus on customer service, with attention to training, cost control, and policy compliance.

Qualifications

• Approximately 2–3 years of restaurant management experience or education.
• High School Diploma or GED required.
• Excellent planning and time-management skills.
• Strong team-building abilities.
• Analytical problem-solving skills and cash-handling troubleshooting.
• Reliable transportation, valid driver’s license, and insurance.
• Bi-lingual skills a plus.
• Open-door policy and strong communication skills.

Responsibilities

• Provide a quality product and customer service experience that delivers total customer satisfaction.
• Support the development of Crew Members' skills and performance.
• Assist management to maximize sales and profits while minimizing controllable costs.
• Follow Company policies and procedures regarding business and personnel practices.
• Model and promote Company values.
• Communicate effectively with internal and external contacts.
• Attend training to stay current on industry trends.
• Participate in company meetings, webinars and conference calls.
• Perform other duties or special projects as required.

Skills

Restaurant management

Planning & time management

Team building

Problem solving

Cash handling troubleshooting

Communication

Bi-lingual (plus)

Education

High School Diploma/GED

Job description

POSITION SUMMARY

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skillsMust have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products