Shift Leader

CKE Restaurants; Maxton (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

CKE Restaurants in Maxton, MI is seeking a Shift Leader to assist the General Manager with management duties and supervise Crew Persons and Team Leaders on shift. You will ensure operations align with the restaurant's business plan and uphold performance standards across the team.

The role emphasizes customer service, consistent quality, staff development, and adherence to company policies. A fast-paced environment and opportunities for professional growth are offered.

Qualifications

• Approximately 2–3 years of experience and/or education demonstrating knowledge of restaurant management.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Team-building skills required.
• Investigative and problem-solving skills; troubleshoot cash handling problems.
• Reliable transportation with valid driver’s license and proof of insurance.
• Must have a phone or reliable way to communicate with the restaurant; open-door policy.
• Bi-lingual skills a plus.
• Strong analytical and organizational skills with ability to identify and implement process improvements.

Responsibilities

• Provides quality product and customer service to deliver total customer satisfaction.
• Leads shift activities to maximize sales and minimize controllable costs.
• Ensures compliance with company policies and procedures.
• Models and encourages company values.
• Maintains effective oral and written communication with internal and external contacts.
• Attends trainings, meetings, webinars, and conference calls.

Skills

Leadership

Time management

Team building

Communication

Problem solving

Cash handling

Driver's license

Bilingual

Organizational skills

Analytical skills

Education

High School Diploma / GED

Job description

POSITION SUMMARY

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skillsMust have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products