Shift Leader

CKE Restaurants; Winston-Salem (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

CKE Restaurants is seeking a Shift Leader in Winston-Salem, NC. You will assist the General Manager on duty and support the restaurant management team to ensure operations align with the business plan and that Crew Persons perform their duties effectively.

You will lead shift activities, deliver quality customer service, help maximize sales, uphold policies, and participate in training and meetings. A strong emphasis on communication and problem solving is required.

Qualifications

• 2–3 years of restaurant management experience or education.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Team-building skills.
• Investigative and problem-solving skills; ability to troubleshoot cash handling problems.
• Reliable transportation, valid driver’s license and proof of insurance.
• Must have a phone or reliable method of communication; open door policy.

Responsibilities

• Delivers quality product and customer service to ensure total customer satisfaction.
• Supports skill and performance development of Crew Persons.
• Assists management to maximize sales and profits and control costs during shifts.
• Follows all company policies and procedures.
• Models and promotes company values.
• Communicates effectively with internal and external contacts.
• Attends training and participates in meetings and calls.
• Performs other duties or special projects as needed.

Skills

Restaurant management

Time management

Team building

Problem solving

Cash handling

Education

High School Diploma or GED

Job description

POSITION SUMMARY

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skillsMust have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products