Shift Leader

CKE Restaurants; Tar Heel (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

CKE Restaurants is seeking a Shift Leader to assist the General Manager on duty and lead the restaurant management team. You will ensure crew performance aligns with job descriptions, uphold service standards, and support daily operations in a fast-paced environment.

The role emphasizes teamwork, scheduling, and problem solving, with opportunities to drive continuous improvement and guest satisfaction.

Qualifications

• 2–3 years of restaurant management experience or equivalent education.
• High School Diploma/GED required.
• Excellent planning and time management skills.
• Strong team building capability.
• Investigative and problem‑solving skills; ability to troubleshoot cash handling.
• Reliable transportation, valid driver's license and insurance.
• Phone or reliable communication method to meet restaurant needs.
• Bi-lingual skills considered a plus.
• Strong analytical and organizational abilities with process improvement focus.

Responsibilities

• Provide quality product and customer service to achieve total customer satisfaction.
• Help maximize sales and profits while supporting management on shift.
• Ensure adherence to company policies and procedures.
• Model company values and maintain open communication with staff.
• Attend trainings, meetings, webinars and conference calls.
• Assist with other duties or projects as business requires.

Skills

Planning & time management

Team building

Investigative & problem solving

Cash handling

Bi-lingual (plus)

Analytical & organizational

Process improvement

Education

High School Diploma/GED

Job description

POSITION SUMMARY

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skillsMust have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products