Shift Leader

CKE Restaurants; Walhalla (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

CKE Restaurants is seeking a Shift Leader to assist on‑duty management with the General Manager. You’ll oversee crew and team leaders, ensuring adherence to the restaurant’s business plan and standards. The role focuses on service quality, efficiency, and customer satisfaction in a fast-paced environment.

You will lead shift activities, mentor staff, support sales and profit goals, and uphold company policies while maintaining strong communication with internal and external contacts.

Qualifications

• Must have approximately two to three years of experience and/or education showing restaurant management knowledge.
• High School Diploma/GED required.
• Excellent planning and time management skills.
• Team building skills are essential.
• Investigative and problem solving skills required.
• Ability to troubleshoot cash handling problems.
• Reliable transportation, valid driver’s license and proof of insurance.
• Telephone or reliable communication method to stay accessible.
• Bi-lingual skills a plus.
• Strong analytical and organizational skills with ability to drive process improvements.

Responsibilities

• Assists General Manager or on‑duty PIC with management activities.
• Ensures Crew and Team Leaders meet job responsibilities and expectations.
• Works with Restaurant Management Team to align with business plan.
• Provide quality product and customer service to deliver satisfaction.
• Lead shift activities to maximize sales and control costs.
• Model and promote company values; adhere to policies.

Skills

Customer service

Leadership

Team building

Planning & time mgmt

Communication skills

Problem solving

Cash handling troubleshooting

Driver's license

Bi-lingual (a plus)

Education

High School Diploma / GED

Job description

POSITION SUMMARY

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skillsMust have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products