Shift Leader

Taco Bell; Bethlehem (Northampton County); On-site; USD 23,419 - 27,552; Full time

Job summary

Taco Bell is seeking a Shift Leader for their location in Bethlehem, PA. The successful candidate will drive excellent customer service and ensure that product and facility specifications are met while overseeing daily operational tasks.

This position involves responsibilities such as managing crew training, conducting audits, and ensuring compliance with food safety standards. The Shift Leader will also handle cash procedures and inventory management, making this a key role in restaurant operations.

Qualifications

• Driving excellence in customer service.
• Maintaining company standards in product and facility specifications.
• Reviewing food handling procedures.
• Assessing operational processes.
• Providing ongoing coaching and feedback for crew employees.

Responsibilities

• Maintain fast, accurate service, and positive guest relations.
• Conduct periodic food safety audits.
• Monitor inventory, food preparation, and order fulfillment.

Job description

Job Details

Job Location: 041102 - S. Bethlehem - Bethlehem, PA 18020

Position Type: Shift Leader

Salary Range: $17.00 - $20.00 Hourly

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees.

In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands-on" training for crew in Learning Zone.

Qualifications