Shift Leader

Hunter Super Techs - TurnPoint; Baker (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Hunter Super Techs - TurnPoint in Baker, LA is seeking a Shift Leader to drive sales, guest experience, and restaurant operations during assigned shifts.

You will support the Restaurant General Manager and Assistant Manager, coach Team Members, and ensure fast, accurate service while upholding brand standards and cost controls.

Qualifications

• At least 18 years of age.
• High school diploma or GED required; college coursework preferred.
• 1–2 years of quick-service restaurant experience.
• Strong guest service principles and communication.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Lead and motivate Team Members to deliver fast, friendly service.
• Direct operations during shifts to meet sales and guest experience goals.
• Coach team members to improve performance and skills.
• Ensure compliance with brand standards and cash security procedures.
• Assist in inventory, scheduling, and ensuring smooth service flow.

Skills

Guest service principles

Team leadership

Shift operations

Flexibility

Customer focus

Education

High school diploma or GED

Two years of college preferred

Job description

Location: 12424 Plank Rd, BAKER, LA, 70714

Now Hiring: Shift Leader

Location: BAKER, Louisiana

Position Overview

The Shift Leader is the shift leader of the restaurant, focused on delivering sales and profit results through profitability, guest experience, people development, and operations. The Shift Leader supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The Shift Leader operates under the direction of the RGM and directly manages a shift of Team Members.

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES

PROFITABILITY

• Follows all cash control and security procedures (e.g., safe counting, cash drawers).
• Maintains inventory by performing daily and weekly inventory inspections.
• Receives inventory truck orders.

GUEST

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.

PEOPLE

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.

OPERATIONS

• Sets an example for Team Members by working hard to implement the shift plan and drive operational results.
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed-of-service guidelines.
• Motivates Team Members during shifts at each of the workstations.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that the restaurant upholds all operational and brand standards.
• Performs the duties of a Team Member when necessary.

QUALIFICATIONS AND SKILLS

• Must be at least eighteen (18) years of age.
• High school diploma or GED required; two (2) years of college preferred.
• One (1) to two (2) years of previous quick-service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.