Shift Leader

CKE Restaurants, Inc.; Asheboro (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant company is seeking a Shift Leader to assist with management activities and ensure quality service. The role involves training and leading crew members, maximizing sales, and maintaining company standards in a fast-paced environment.

Qualifications

• 2-3 years of experience in restaurant management.
• Ability to troubleshoot cash handling problems.

Responsibilities

• Ensure quality product and customer service.
• Support sales and profit maximization.
• Assist management with shift activities.

Skills

Planning

Time Management

Team Building

Problem Solving

Communication

Analytical Skills

Education

High School Diploma or GED

Job description

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Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader also ensures all Crew Persons and Team Leaders perform their responsibilities and meet expectations in all areas of their job description.

Essential Functions

1. Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
2. Strives to improve the skills and performance of all Crew Persons.
3. Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
4. Complies with all Company policies and procedures regarding business and personnel practices.
5. Models and encourages Company shared values.
6. Demonstrates effective oral and written communication skills with internal and external contacts.
7. Attends training to stay current on industry trends.
8. Participates in company meetings, webinars, and conference calls.
9. Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

Position Qualifications/Core Competencies

• Approximately 2-3 years of experience and/or education demonstrating a commanding knowledge of restaurant management.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Team building skills.
• Investigative and problem-solving skills.
• Ability to troubleshoot cash handling problems.
• Reliable personal transportation, valid driver’s license, and proof of insurance.
• Accessible communication methods with the restaurant, maintaining an open-door policy.
• Bi-lingual skills are a plus.
• Strong analytical and organizational skills with ability to identify and implement process improvements.

Work Environment

Fast-paced environment working with kitchen equipment in tight quarters.

Physical Demands

• Stand for long periods.
• Bend and stoop.
• Work around heat.
• Lift 50-75 lbs. comfortably.
• Work with various cleaning products.