Shift Leader

Taco Bell; Ashburn (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading restaurant chain seeks a Shift Leader in Ashburn, VA, responsible for managing customer service excellence and operational tasks. This role includes training crew members, maintaining food safety standards, and managing cash procedures, ensuring efficient restaurant operations daily.

Qualifications

• Experience in food service management preferred.
• Skills in customer service and operational procedures.
• Ability to train and coach hourly employees.

Responsibilities

• Drive excellence in customer service and maintain company standards.
• Conduct inventory and food safety audits.
• Assist with cash management and ensure quality control.

Skills

Customer service

Operational management

Team training

Food safety

Job description

Job Details

Job Location: 036549 - VA Ashburn - Ashburn, VA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

Maintain fast, accurate service, positive guest relations, and ensure products meet quality standards. Conduct periodic food safety audits. Provide ongoing coaching and feedback on customer service, product quality, and speed of service.

Financial

Assist with cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

Conduct daily inventory, food safety audits, and set up control sheets. Review facility and equipment readiness. Monitor inventory, food preparation, and order fulfillment to ensure standards are met. Monitor speed of service and resolve bottlenecks. In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

Provide ongoing coaching and feedback for crew, and hands-on training in the Learning Zone.

Qualifications