Shift Leader

Taco Bell; Columbia (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading fast-food chain is seeking a Shift Leader for their Columbia, MD location. The role involves managing daily operations, ensuring exceptional customer service, and training crew members. The ideal candidate should possess strong leadership skills, a focus on food safety, and a passion for delivering quality service.

Qualifications

• Experience in fast food or restaurant management is preferred.
• Ability to lead a team and maintain high service standards.

Responsibilities

• Drive customer service excellence and maintain company standards.
• Conduct food safety audits and inventory management.
• Coach and train crew members effectively.

Skills

Customer Service

Leadership

Food Safety

Training and Coaching

Job description

Job Details

Job Location: 032665 - BLT Columbia - Columbia, MD

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed of service and resolves bottlenecks to meet SWS goals.
• In the absence of management, responsible for food and supplies deliveries, as well as restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training for crew in the Learning Zone.