Shift Leader

El Pollo Loco; Anaheim (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee restaurant operations and drive team success. This role offers the chance to manage a million-dollar business while providing exceptional customer service. With comprehensive training and mentorship, you will have the opportunity to advance your career from Shift Leader to higher management roles. Join a company with over 35 years of experience in delivering high-quality food and fostering a positive work environment. This is your chance to make a significant impact in a thriving organization!

Benefits

Medical, Dental, and Vision Insurance

401(K) Plan with match

Flexible Spending Accounts

Tuition Reimbursement Program

Meal Discounts

Qualifications

• Must be EPL Crewmember certified or have 1+ years of supervisory experience.
• Excellent communication skills in English; second language a plus.

Responsibilities

• Oversee crew members and ensure compliance with food safety standards.
• Train crew members and create a superior guest experience.
• Contribute to achieving cost and profit goals.

Skills

Customer Service

Basic Math

Computer Skills

Education

High School Diploma or GED

Job description

Job Opportunity: Restaurant Leadership Role

Have you ever envisioned leading a team to success or helping manage a million-dollar business? Here’s your chance to turn that dream into reality! Bring your passion, energy, and strong customer service skills to the table. We provide comprehensive training, mentorship, and an exceptional team to support your career launch. The rest is up to you!

What’s in it for you?

Eligible employees enjoy benefits such as:

• Medical, Dental, and Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life, AD&D, and Long-Term Disability
• Tuition Reimbursement Program (for General Manager and Assistant Manager roles)
• Meal Discounts

Responsibilities:

• Oversee crew members in the absence of the General Manager or Assistant Manager
• Coach, direct, recognize outstanding behavior, and set priorities during shifts
• Train crew members on policies and procedures, ensuring compliance with food safety, security, quality, and cleanliness standards
• Open and/or close the restaurant
• Create and ensure a superior guest experience
• Contribute to achieving cost and profit goals

Minimum Requirements:

• Experience: Must be an EPL Crewmember certified on all EPL SPECS positions or have 1+ years of restaurant supervisory experience
• Education: High school diploma or GED preferred; must pass the EPL Food Safety Audit (FSA) upon hire
• Communication: Excellent written and verbal English skills; second language a plus
• Skills: Basic math, computer skills, and strong customer service abilities
• Certifications: Serve Safe Certificate required at hire or upon obtaining it
• Work Hours: Full-time, with some overtime expected
• Career Growth: Opportunities to advance from Shift Leader to Assistant Manager, General Manager, Area Leader, and beyond
• Attire: EPL logo’d shirt provided; black slacks and no-slip shoes required

About Our Company & Culture

For over 35 years, El Pollo Loco has been a leader in delivering citrus-marinated, fire-grilled chicken. Starting in Los Angeles in 1980, we now operate over 450 restaurants and continue to grow. We pride ourselves on our products and our people—truly amazing!

The pay range listed is the expected hourly or salary rate for this position and does not include benefits or bonuses, which depend on eligibility and other factors such as experience, education, and location.