Guest-Focused Café Retailer & Pastry Specialist

Playbill, Inc.; New York (NY); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

401k with company match after 90 days

Team member discounts at all Convive 


Job summary

Le Pain Quotidien is seeking friendly, guest‑focused team members in New York City. You will provide attentive service, prepare drinks for retail and dining, handle to‑go packaging, and process sales with our POS system.

This role supports a warm, collaborative environment within Convive Brands. The position offers growth within a 35‑year brand, with benefits including team discounts and a 401(k) plan after a short probation.

Qualifications

• 1 to 3 months of related restaurant experience or training.
• Experience with POS systems, especially Toast.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross‑trained in all areas of the dining room and retail space preferred.
• Ability to speak, read, and understand the primary language of the work location.
• 401k with up to 4% match after ninety (90) days of employment.
• Team member discounts at all our brands.

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit.
• Anticipate guest needs and note any preferences provided by the guest.
• Prepare all drinks for retail and dining room, including batches for the retail counter.
• Properly bag, box, and arrange to-go food and pastry.
• Perform sales transactions in accordance with Le Pain Quotidien cash handling policy.
• Maintain and consolidate pastry display throughout the day.
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items.
• Handle any guest situations with genuine empathy and elevate to a manager as necessary.
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments.
• Keep all areas of the restaurant clean and organized by following cleaning checklists.
• Responsible for answering the phone with proper etiquette; takes orders over the phone.

Skills

POS systems (Toast)

Customer service

Schedule flexibility

Cross-training

Language skills

Tools

Toast POS

Job description

Le Pain Quotidien is seeking friendly, guest‑focused team members in New York City. You will provide attentive service, prepare drinks for retail and dining, handle to‑go packaging, and process sales with our POS system.

This role supports a warm, collaborative environment within Convive Brands. The position offers growth within a 35‑year brand, with benefits including team discounts and a 401(k) plan after a short probation.