Shift Lead in Training — Elevate Guest Experience

Convive Brands; City of Rye (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

401k with 4% match

Pre-tax commuter benefits

Brand discounts

Job summary

Convive Brands is hiring for Le Pain Quotidien in Rye, NY. You will deliver friendly, attentive service in a warm, welcoming setting and help guests while maintaining cleanliness and a strong team culture.

Role requires 3–6 months restaurant experience, Toast POS familiarity, and full-time availability including weekends. Pay ranges from $18.00 to $22.00 hourly plus tips, with opportunities to grow within a nationwide brand.

Qualifications

• 3 to 6 months of related restaurant experience or training.
• Experience with POS systems, especially Toast.
• Fulltime open availability in scheduling (including weekend) is highly preferred.
• Ability to be cross-trained in all dining room and retail areas.
• Ability to speak, read, and understand the primary language(s) of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the visit.
• Receive food and beverage orders, enter order into the POS, and follow up with the kitchen.
• Anticipate guest needs and note preferences.
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items.
• Prepare drinks for the dining room as needed.
• Handle guest situations with empathy and escalate to a manager as necessary.
• Complete opening, mid, and closing procedures; complete daily checklist and side work.
• Organize money and receipts according to cash handling policy.
• Keep all areas clean and organized by following cleaning checklists.
• Assist with setting up patio furniture and outdoor seating maintenance, if applicable.

Skills

Customer service

POS systems

Communication

Teamwork

Tools

Toast POS

Job description

Convive Brands is hiring for Le Pain Quotidien in Rye, NY. You will deliver friendly, attentive service in a warm, welcoming setting and help guests while maintaining cleanliness and a strong team culture.

Role requires 3–6 months restaurant experience, Toast POS familiarity, and full-time availability including weekends. Pay ranges from $18.00 to $22.00 hourly plus tips, with opportunities to grow within a nationwide brand.