Shift Lead: Warm Hospitality & Growth

Convive Brands; Walnut (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

401k with up to 4% match

Pre-tax commuter benefits

Team member discounts

Job summary

Le Pain Quotidien, part of Convive Brands, invites you to join a team that values warm hospitality and community. We offer a friendly dining environment, opportunities to grow, and a role where you can provide attentive service from greeting guests to ensuring a smooth dining experience in our Walnut, IA location.

As a team member, you will handle taking orders, entering into Toast, maintaining station cleanliness, assisting with beverage service, and supporting managers as needed.

Qualifications

• 3–6 months of related restaurant experience or training.
• Experience with POS systems, especially Toast, a plus.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross-trained in all areas of the dining room and retail space preferred.
• Ability to speak, read, and understand the primary language(s) of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit.
• Receive food and beverage orders, enter order correctly into the POS, and follow up with the kitchen as necessary.
• Anticipate guest needs and note any preferences provided by the guest.
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items.
• Prepare drinks for the dining room, as needed.
• Handle any guest situations with genuine empathy and elevate to a manager as necessary.
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments.
• Organize money and receipts throughout the shift in adherence with the cash handling policy.
• Keep all areas of the restaurant clean and organized by following cleaning checklists.
• Assist with setting up patio furniture and maintenance of outside fixtures and seating area, if applicable for the location.

Skills

Restaurant experience

Customer service

Flexible schedule

Cross-training

English language

Tools

Toast POS

Job description

Le Pain Quotidien, part of Convive Brands, invites you to join a team that values warm hospitality and community. We offer a friendly dining environment, opportunities to grow, and a role where you can provide attentive service from greeting guests to ensuring a smooth dining experience in our Walnut, IA location.

As a team member, you will handle taking orders, entering into Toast, maintaining station cleanliness, assisting with beverage service, and supporting managers as needed.