Retail & Café Associate — Warm Service & Growth

Convive Brands; Westwood (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401k match

Commuter benefits

Employee discounts

Job summary

Convive Brands, home to Le Pain Quotidien, is seeking team members to deliver warm, friendly hospitality in a busy dining room and retail space. You will handle drinks, pastry displays, dining room and retail tasks, and guest interactions with care, while maintaining high standards and teamwork.

Join a brand focused on community and connection and grow your skills across multiple concepts. The role supports a welcoming guest experience with opportunities to learn and advance within Convive

Qualifications

• 1 to 3 months of related restaurant experience or training.
• Experience with POS systems, Toast, a plus.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross‑trained in all areas of the dining room and retail space preferred.
• Ability to speak, read, and understand the primary language(s) of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit.
• Anticipate guest needs and note any preferences provided by the guest.
• Prepare all drinks for retail and dining room, including batches for the retail counter.
• Properly bag, box, and arrange to‑go food and pastry.
• Perform sales transactions in accordance with Le Pain Quotidien cash handling policy.
• Maintain and consolidate pastry display throughout the day.
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items.
• Handle any guest situations with genuine empathy and elevate to a manager as necessary.
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments.
• Keep all areas of the restaurant clean and organized by following cleaning checklists.
• Responsible for answering the phone with proper etiquette; takes orders over the phone

Skills

POS experience

Toast POS

Flexible schedule

Cross-training

Communication

Tools

Toast POS

Job description

Convive Brands, home to Le Pain Quotidien, is seeking team members to deliver warm, friendly hospitality in a busy dining room and retail space. You will handle drinks, pastry displays, dining room and retail tasks, and guest interactions with care, while maintaining high standards and teamwork.

Join a brand focused on community and connection and grow your skills across multiple concepts. The role supports a welcoming guest experience with opportunities to learn and advance within Convive