Shift Lead: Store Ops & Customer Experience

Walgreens; Birmingham (AL); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Birmingham, AL is seeking a dedicated team member to open and close the store when management is not present, run essential system startups, handle cash, and ensure the floor and stockroom are ready for the day.

You will greet customers, assist with products and services, and support vendor deliveries while maintaining displays, pricing, and inventory accuracy to deliver a distinctive customer experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work flexible schedule, including evening and weekend hours.
• Prefer the knowledge of store inventory control.
• Obtains and maintains valid PTCB or ExCPT certification or pharmacy license as required by state.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., returns).
• Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including stockroom and overstock locations.
• Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed to support accurate pricing of products.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary.
• Assists with exterior and interior maintenance by ensuring clean, neat store condition and appearance, requesting repairs as required.
• Supports execution of Pickup program.
• Has working knowledge of store systems and store equipment.
• Assists with Pharmacy out window as requested in states where allowed without licensure, etc.
• Ensures compliance with state and local laws regarding regulated products.
• Responsible for bag checks of team members before leaving the store.
• Completes special assignments and other tasks as assigned.

Skills

Leadership experience

Customer service

Cash handling

Fluent English

Inventory knowledge

Job description

Walgreens in Birmingham, AL is seeking a dedicated team member to open and close the store when management is not present, run essential system startups, handle cash, and ensure the floor and stockroom are ready for the day.

You will greet customers, assist with products and services, and support vendor deliveries while maintaining displays, pricing, and inventory accuracy to deliver a distinctive customer experience.