Shift Lead: Store Operations & Customer Experience

Walgreens Co.; Warwick (RI); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. in Warwick, RI is seeking an onsite Team Lead to drive customer experience and store operations. You will open and close the store, manage cash handling, assist customers with products and services, and oversee inventory, pricing, and backroom processes.

You will coach and support other team members, uphold company policies, and help maintain a welcoming, efficient store environment. Pharmacy window support and ensuring compliance may be part of duties.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• An Equal Opportunity Employer, including disability/veterans.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with team members to deliver a distinctive Walgreens experience.
• Responsible for holding store keys to open and close without management as necessary.
• Assists with vendor deliveries and backdoor access for deliveries.

Skills

Leadership

Customer service

English fluency

Team coaching

Communication

Job description

Walgreens Co. in Warwick, RI is seeking an onsite Team Lead to drive customer experience and store operations. You will open and close the store, manage cash handling, assist customers with products and services, and oversee inventory, pricing, and backroom processes.

You will coach and support other team members, uphold company policies, and help maintain a welcoming, efficient store environment. Pharmacy window support and ensuring compliance may be part of duties.