Shift Lead & Squad Coach (Restaurant)

Smalls Sliders Kokomo; Kokomo (IN); On-site; USD 21,000 - 23,000; Full time

Job summary

Smalls Sliders Kokomo is seeking a Squad Team Leader (STL) to help lead shifts, supervise Squad Members, and drive exceptional guest service. You will deploy the team, maintain quality and safety standards, and model fast, friendly service during busy periods.

The role offers growth within restaurant leadership and the chance to progress toward higher leadership positions as the company expands in Kokomo. Flexible availability is required for nights, weekends, and holidays.

Qualifications

• Leadership or shift-lead experience is a plus.
• Positive attitude and strong work ethic.
• Dependable, punctual, and accountable.
• Strong communication and teamwork skills.
• Ability to coach and motivate others.
• Guest-focused mindset.
• Able to stay organized in a fast-paced environment.
• Flexible availability including nights, weekends, holidays.

Responsibilities

• Lead and support Squad Members during assigned shifts.
• Help position and deploy the team based on business needs.
• Set the pace and lead by example during busy periods.
• Coach and provide feedback to Squad Members.
• Ensure excellent guest service, food quality, speed, and order accuracy.
• Maintain Smalls Sliders operational standards throughout the shift.
• Ensure food safety, sanitation, and cleanliness procedures are followed.
• Complete opening and closing responsibilities as assigned.
• Support cash handling and shift procedures.
• Keep the Can clean, organized, stocked, and ready for business.
• Identify and communicate operational or staffing concerns to management.
• Help train and develop new Squad Members.
• Handle guest concerns professionally and involve management when appropriate.
• Support the SGM and SAM in achieving sales, labor, and operational goals.
• Take ownership of assigned responsibilities and help create a positive, accountable team environment.

Skills

Leadership / shift-lead experience

Communication

Teamwork

Coaching

Guest-focused

Organized

Flexible availability

Job description

Smalls Sliders Kokomo is seeking a Squad Team Leader (STL) to help lead shifts, supervise Squad Members, and drive exceptional guest service. You will deploy the team, maintain quality and safety standards, and model fast, friendly service during busy periods.

The role offers growth within restaurant leadership and the chance to progress toward higher leadership positions as the company expands in Kokomo. Flexible availability is required for nights, weekends, and holidays.