Squad Assistant Manager: Restaurant Ops & Guest Experience Lead

Smalls Sliders Kokomo; Kokomo (IN); On-site; USD 45,000 - 55,000; Full time

Job summary

Smalls Sliders Kokomo is seeking a Squad Assistant Manager (SAM) to partner with the Squad General Manager in daily restaurant operations. You will lead shifts, coach team leaders, and uphold service standards to deliver an outstanding guest experience.

The SAM will support recruiting, onboarding, training, and retention efforts while ensuring food safety, cleanliness, and cost control. A hands-on, urgent-need leader is essential for peak periods.

Qualifications

• Demonstrated leadership and communication abilities.
• Guest-focused, team-oriented mindset with strong problem-solving skills.
• Understanding of restaurant operations, labor, food cost, and inventory is a plus.
• Excellent organizational skills and the ability to adapt in a fast-paced environment.

Responsibilities

• Support the Squad General Manager with day-to-day restaurant operations.
• Lead shifts and ensure smooth execution during all dayparts.
• Coach, train, and develop Squad Team Leaders and Squad Members.
• Help create a positive culture built around teamwork, accountability, and guest service.
• Ensure proper deployment and positioning of Squad Members during shifts.
• Monitor speed of service, order accuracy, food quality, and hospitality.
• Support scheduling and staffing based on business needs.
• Help manage labor performance and productivity.
• Assist with inventory, ordering, food cost, waste, and controllable expenses.
• Maintain high standards of cleanliness, organization, and restaurant appearance.
• Ensure food safety, sanitation, and company procedures are followed.
• Handle guest concerns quickly and professionally.
• Identify opportunities to improve restaurant performance.
• Support recruiting, onboarding, training, and retention efforts.
• Take ownership of the Can and make sound operational decisions in the SGM’s absence.

Skills

Leadership

Communication

Guest focus

Operations understanding

Organizational skills

Problem solving

Flexibility

Availability

Job description

Smalls Sliders Kokomo is seeking a Squad Assistant Manager (SAM) to partner with the Squad General Manager in daily restaurant operations. You will lead shifts, coach team leaders, and uphold service standards to deliver an outstanding guest experience.

The SAM will support recruiting, onboarding, training, and retention efforts while ensuring food safety, cleanliness, and cost control. A hands-on, urgent-need leader is essential for peak periods.