Shift Lead — Specialty Coffee Bar

Equator Coffees; Burlingame (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Commuter benefits

Employee discount

Health benefits for eligible employees

Paid time off

Job summary

Equator Coffees is hiring a Shift Lead for Burlingame to assist the store manager in leading the baristas and delivering an exceptional guest experience. You will help maintain hospitality, beverage quality, and coffee knowledge while stepping in for the General Manager when needed.

You will guide staff, ensure cleanliness and safety, and support inventory, scheduling, and operations to drive sales and uphold Equator Coffees standards.

Qualifications

• Kind, welcoming, and patient even amid multi-tasking.
• Coffee experience preferred.
• Retail and/or customer service experience required.
• Demonstrates a passion for coffee and tea.
• Able to make customers the priority.
• Can provide ongoing positive and constructive feedback with ease.
• Curious to learn and gain knowledge and apply it to daily interactions.
• Is a Team Player
• Capability to interface and maintain effective relationships with co-workers and customers.
• Cash handling skills
• The employee must occasionally lift and/or move up to 25 pounds.
• At times, may be required to work more than 40 hours per week to perform the essential duties of the position.
• High School Diploma or General Education Degree (GED)
• Able to work agreed-upon full-time or part-time hours that include early mornings, evenings, weekends, and/or holidays
• Maintains a current state-issued Food Handler Card
• Flexibility to work a variable schedule, including early mornings, weekends, and holidays, is strongly preferred
• Must be 16 years of age or older

Responsibilities

• Share passion for coffee and knowledge of specialty coffee with customers and employees
• Leads team in preparing and serving the highest quality handcrafted beverages
• Provides regular coaching and feedback to team members on drink quality
• Leads the team in sharing product knowledge
• Plan and execute the deployment of staff
• Able to remain calm, professional, patient, kind, and productive in all situations
• Leads and helps with store cleaning, stocking, and organizing
• Ensure and uphold store cleanliness, organization, and food safety
• Always act responsibly in protecting the store assets and facilities by ensuring compliance with Equator Coffees policies and procedures
• Communicates efficiently with the Store Manager on concerns such as employee engagement, work performance, customer feedback, and areas to improve
• Work with the Store Manager to perform inventory control tasks
• You will be the ideal model for teamwork
• Able to make decisions in the best interest of the customer as well as problem-solve in the absence of the manager
• Contribute to store goals for achieving sales and improving profits
• Will be responsible for the opening and closing of the cafe
• Demonstrate respect, integrity, honesty, and knowledge to promote the culture, values, and mission of Equator Coffees

Skills

Customer service mindset

Coffee experience

Retail experience

Team leadership

Cash handling

Communication skills

Flexible schedule

Education

High School Diploma or GED

Job description

Equator Coffees is hiring a Shift Lead for Burlingame to assist the store manager in leading the baristas and delivering an exceptional guest experience. You will help maintain hospitality, beverage quality, and coffee knowledge while stepping in for the General Manager when needed.

You will guide staff, ensure cleanliness and safety, and support inventory, scheduling, and operations to drive sales and uphold Equator Coffees standards.