Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; West Memphis (AR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

A leading automotive parts retailer is seeking a Retail Service Specialist in West Memphis, Arkansas. The ideal candidate will support sales and customer service, ensuring efficient store operations and leading team members. Responsibilities include supervising customer service, processing merchandise, and ensuring efficient returns. Strong communication skills and the ability to obtain RSS Certification are required. Preferred qualifications include retail experience, automotive knowledge, and fluency in multiple languages, especially Spanish. Competitive wages and benefits are offered.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Support Store Manager and Assistant Managers in sales and customer service.
• Lead store team in providing excellent service.
• Supervise customer service on retail showroom.
• Process store operations efficiently.
• Ensure merchandise is invoiced before leaving the store.
• Perform all store opening/closing duties.

Job description

A leading automotive parts retailer is seeking a Retail Service Specialist in West Memphis, Arkansas. The ideal candidate will support sales and customer service, ensuring efficient store operations and leading team members. Responsibilities include supervising customer service, processing merchandise, and ensuring efficient returns. Strong communication skills and the ability to obtain RSS Certification are required. Preferred qualifications include retail experience, automotive knowledge, and fluency in multiple languages, especially Spanish. Competitive wages and benefits are offered.