Shift Lead - Quick Service, Drive Profit & Guest Experience

Workstream; Clinton (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, guests, people and operations. The HSC supports the Restaurant General Manager and Assistant Manager in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people.

The HSC operates under the direction of the RGM and directly manages a shift of Team Members, leading the team on

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1–2 years of quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Lead shift plans and drive operational results.
• Direct efficient preparation and sale of products for prompt delivery.
• Motivate Team Members during the shift on each workstation.
• Review restaurant results to identify successes and areas for improvement.
• Uphold operational and brand standards.
• Assist in cash control procedures and inventory management.

Skills

Guest service principles

Team leadership

Flexibility in schedule

Long shifts

Customer service mindset

Education

High School Diploma or GED

2 years of college preferred

Job description

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, guests, people and operations. The HSC supports the Restaurant General Manager and Assistant Manager in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people.

The HSC operates under the direction of the RGM and directly manages a shift of Team Members, leading the team on