Retail Shift Supervisor - Lead, Train & Delight Customers

Thoroughbred Express Auto Wash; Teays Valley (WV); On-site; USD 28,000 - 38,000; Full time

Job summary

Thoroughbred Express Auto Wash is seeking a Shift Lead to supervise daily store operations, motivate the team, and ensure excellent customer service. You will manage cash handling, inventory, and transactions while maintaining a clean, organized store and a safe work environment.

You will train and develop staff, handle escalations professionally, and optimize shift workflows to meet company expectations. Flexibility for evenings and weekends is required to keep the store operating smoothly.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in a retail or customer service environment.
• Ability to work flexible hours, including evenings and weekends.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Supervise and manage the daily operations of the store during your shift.
• Ensure that all team members are providing exceptional customer service.
• Maintain a clean and organized store environment.
• Handle customer complaints and issues in a professional and timely manner.
• Train and develop team members to improve their skills and performance.

Skills

Leadership

Customer service

Communication

Multitasking

Inventory management

Cash handling

Education

High School Diploma

Tools

POS systems

Job description

Thoroughbred Express Auto Wash is seeking a Shift Lead to supervise daily store operations, motivate the team, and ensure excellent customer service. You will manage cash handling, inventory, and transactions while maintaining a clean, organized store and a safe work environment.

You will train and develop staff, handle escalations professionally, and optimize shift workflows to meet company expectations. Flexibility for evenings and weekends is required to keep the store operating smoothly.