Shift Lead

Nando's PERi-PERi North America; Gaithersburg (MD); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive base salary

Free meal on every shift

Bonus eligibility after 30 hours/week

50% discounts for employees and family

6 Weeks Paid Training

Health insurance after 30 hours/week

PTO and Sick Leave

Parental Leave after 1 year

401(k) retirement plan with a match

Job summary

A family restaurant chain in Gaithersburg is seeking a fun and energetic Shift Lead/Supervisor. Your role includes managing team shifts, ensuring food safety, and delivering exceptional customer service. Ideal candidates should have strong communication skills, training capabilities, and comfort with both verbal and written English. The opportunity offers a competitive salary, free meals, benefits like health insurance, and avenues for professional growth. Join us for a workplace that feels like family!

Qualifications

• Ability to complete onsite Shift Lead Training.
• Comfortable with verbal and written English communication.
• Must pass a background and credit check.
• Able to hold a food handlers and alcohol serving license when required.
• Excellent communication skills to navigate and resolve situations.

Responsibilities

• Shift Leads influence the team through strong relationships.
• Manage shifts to food safety and operational standards.
• Perform cash management responsibilities.
• Complete all opening and closing duties thoroughly.
• Oversee back-of-house tasks and accurate line checks throughout the shift.
• Conduct a thorough shift changeover with reconciled cash and updated logs.
• Complete closing duties, including inventory, end-of-day reports, and handover notes.
• Motivate and coach Nandocas; maintain a positive team environment.

Skills

Communication skills

Teamwork

Attention to detail

Food handler license

Strong communication

Job description

Nando's PERi-PERi Shift Lead / Supervisor

#everyoneiswelcome

We are looking for fun and fired up people to join our family restaurants in the Northern Virginia area. Our ideal candidates have great energy and thrive on teamwork. We offer a FUN, casual work environment that feels more like being part of a family than it does a boring old job. Are you detail oriented, confident, thoughtful and dedicated to the customer experience? If so - check us out - you'll be happy you did! There's nothing like the energy of working in a restaurant... and there's no place like Nando's! Come on... let's have fun and make money together! Game on!

Benefits

• Your competitive base salary, which we commit to reviewing annually.
• A delicious free meal on us every shift you work.
• Bonus eligible if maintains an average of 30 or more hours per week (this is an average of all hours worked).
• 50% discounts for you and your family when you’re not working.
• 6 Weeks Paid Training.
• Eligible for health insurance beginning the 1st of the month following start date (must be an average 30 hours a week).
• Immediately eligible to begin earning up to 5 days on PTO (prorated based on start date).
• Immediately eligible to begin earning Sick + Safe Leave immediately.
• Parental Leave available after 1 year.
• Opportunities to attend offsite Nando’s cultural immersion events.
• Referral Rewards.
• Our commitment is to grow our leaders from within.
• Participate in a 401(k)-retirement savings plan with up to a 4% match after your 1st year here.

Qualifications

• Ability to complete onsite Shift Lead Training - in one of our Nando's restaurants.
• Comfortable with both verbal and written English communication.
• Must pass a background and credit check.
• Be able to hold a food handlers and alcohol serving license (as needed by the restaurant’s jurisdiction).
• Possess excellent communication skills that will serve their ability to professionally navigate and resolve situations with both Nandocas and guests.

Responsibilities

Shift Leads shine by positively influencing the team through strong relationships with both the team and with their managers. Shift Leads may sometimes be scheduled in position (i.e. Griller or Cashier) and other times may serve in a supervisory role. These rock stars have the soft skills to be able to coach Nandocas (hourly employees) and diffuse upset customers. They proactively manage their time and energy - delegating tasks and leading service. As with all members of the Nando’s family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and in general, be a good team player!

Lead Your Peers

• Consistently communicate in a respectful, proactive, and effective manner and tone to build credibility with your peers.
• Engage with guests and Nandocas alike to develop relationships and create lasting connections.
• Practice and exude professional language and demeanor at all times to navigate and resolve situations with both Nandocas and guests.

Manage Your Shifts

• Lead all shifts to Nando’s food safety and operational standards while providing an excellent and safe guest and Nandoca experience.
• Practice responsible Cash Management including: monies issued, safe counts, deposit preparation, cashier check-outs, discount authorizations, refunds, and voids following Nando's policies.
• Be responsible for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm.
• Thoroughly execute all opening duties: Read the Manager Communication Log (MCL), review the staff line‑up for the shift, check catering orders and ensure operational preparedness to execute, review sales forecast for the day, validate previous days inventory, complete prep sheet, complete any food and beverage orders required, count safe, assign cash drawers, order change, complete chicken cook sheet.
• Own Back of House duties during the shift, to include: completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks.
• Thoroughly conduct a Shift Changeover: Ensure the next manager and team of Nandocas are set up for success by making sure that all AM monies and safe are reconciled, food and production levels are validated, a final walk‑through is conducted and the Manager Communication Log (MCL) has been updated.
• Thoroughly execute all closing duties, to include: Conduct final walk‑through to check for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate all time keeping for the day, run end of day reports, update the Manager Communication Log (MCL).

Nando’s North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.