Shift Lead - Ballston VA

Nando's PERi-PERi North America; Arlington (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Sick Leave

Parental Leave

Medical Insurance

Dental Insurance

Vision Insurance

401K with Matching

Meal on Us

Job summary

Nando's PERi-PERi North America in Arlington, VA is seeking a Shift Lead to energize our casual, team‑oriented restaurant. You will coach hourly team members, support service flow, and help maintain a high standard of food safety and guest experience.

This role offers hands‑on leadership, opportunities to advance, and a fun, family‑like culture. If you communicate well and take ownership during busy shifts, you can grow with us at Nando's.

Qualifications

• Casual dining experience required.
• Strong attention to cleanliness and food safety.
• Ability to handle fast-paced service environments.
• Familiarity with basic food preparation practices.

Responsibilities

• Lead all shifts to Nando’s food safety and operational standards while delivering an excellent guest and Nandoca experience.
• Manage cash handling including deposits, refunds, and cashier checkouts per policy.
• Ensure the safety and security of People and Restaurant by safeguarding keys, securing doors, and setting the alarm.
• Complete opening duties and prep sheets; manage inventory and prep tasks for the shift.
• Own Back of House duties and perform timely line checks; supervise shift team as needed.
• Conduct thorough shift changeovers and update the Manager Communication Log (MCL).
• Execute all closing duties, reconcile cash, and run end-of-day reports.

Skills

Casual Dining Experience

Cleanliness

Fast-Paced Experience

Food Safety

Food Preparation

Job description

Check us out - you'll be happy you did!

Nando's PERi-PERi Shift Lead / Supervisor #everyoneiswelcome

Do you embody pride, passion, courage, integrity, and family? Are you eager to create fired-up work experiences for your team? Our ideal candidates have great energy and thrive on teamwork. Join our FUN, casual work environment that feels more like being part of a family than it does a boring old job...there's no place like Nando's! Come on... Let's have fun and make money together! Game on!

Benefits

• Earn Paid Time off after 1 year, begin earning Sick + Safe Leave immediately. Parental Leave available after 1 year.
• Eligible to enroll in medical, dental and vision 1st of the month of start date (with average of 30 hours/week or more.)
• 401K with matching after 1 year -must meet eligibility requirements
• Nandos Peri-Peri meal on us with every shift!
• Opportunity for Advancement! You'll learn skills that will help you grow at Nando's and beyond!
• Bonus eligible if maintains average of 30 or more hours per week (this is an average of all hours worked)

INTRIGUED? KEEP READING...

SHIFT LEAD

Shift Leads shine by positively influencing the team through strong relationships with both the team and with their managers. Shift Leads may sometimes be scheduled in position (i.e. Griller or Cashier) and other times may serve in a supervisory role. These rock stars have the soft skills to be able to coach Nandocas (hourly employees) and diffuse upset customers. They proactively manage their time and energy - delegating tasks and leading service. As with all members of the Nando’s family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and in general, be a good team player!

Lead Your Peers…

• Consistently communicate in a respectful, proactive, and effective manner and tone to build credibility with your peers
• Engage with guests and Nandocas alike to develop relationships and create lasting connections
• Practice and exude professional language and demeanor at all times to navigate and resolve situations with both Nandocas and guests

Manage Your Shifts…

• Lead all shifts to Nando’s food safety and operational standards while providing and an excellent and safe guest and Nandoca experience
• Practice responsible Cash Management including: monies issued, safe counts, deposit preparation, cashier check outs, discount authorizations, refunds, and voids following Nando's policies
• Be responsible for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm.
• Thoroughly execute all opening duties: Read the Manager Communication Log (MCL), review the staff line up for the shift, check catering orders and ensure operational preparedness to execute, review sales forecast for the day, validate previous days inventory, complete prep sheet, complete any food and beverage orders required, count safe, assign cash drawers, order change, complete chicken cook sheet.
• Own Back of House duties during the shift, to include: completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks.
• Thoroughly conduct a Shift Changeover: Ensure the next manager and team of Nandocas are set up for success by making sure that all AM monies and safe are reconciled, food and production levels are validated, a final walk through is conducted and the Manager Communication Log (MCL) has been updated
• Thoroughly execute all closing duties, to include: Conduct final walk through to check for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate all time keeping for the day, run end of day reports, update the Manager Communication Log (MCL).

Part Time/Full Time

Future Leaders Wanted

Some people see a restaurant job. We see future Shift Leads, Assistant Managers, Patraos, and business leaders.

If you're driven, curious, and ready to grow, we'll provide the training, coaching, and opportunities to help you take the next step in your career. Many of our leaders started on the front line. Your journey could start here too.

Skills

Casual Dining Experience

Cleanliness

Fast-Paced Experience

Food Safety

Food Preparation

Qualifications

• Ability to complete onsite Shift Lead Training in one of our Nando's restaurants.
• Comfortable with both verbal and written English communication
• Must pass a background check.
• Be able to hold a food handlers and alcohol serving license (as needed by the restaurant’s jurisdiction)
• Possess excellent communication skills that will serve their ability to professionally navigate and resolve situations with both Nandocas and guests