Shift Lead — Outdoor Gear Retail & Growth Path

5.11; Downers Grove (IL); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Employee discounts on 5.11 gear

Job summary

5.11 is seeking a Sales Supervisor (Shift Lead) to partner with the Store Manager to deliver an exceptional customer experience and maintain a high-energy store environment in Downers Grove. You’ll lead by example, tackle challenges, and support your team in achieving results in a fast-paced setting.

This role offers leadership growth, opportunities to learn, and a visible impact within a company built on purpose, performance, and adventure.

Qualifications

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Empowered, enthusiastic, and eager to learn.
• A drive for teamwork, problem-solving, and maintaining high standards.
• Passion for tactical, outdoor, or fitness gear.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Skills

Retail experience

Customer service

Job description

5.11 is seeking a Sales Supervisor (Shift Lead) to partner with the Store Manager to deliver an exceptional customer experience and maintain a high-energy store environment in Downers Grove. You’ll lead by example, tackle challenges, and support your team in achieving results in a fast-paced setting.

This role offers leadership growth, opportunities to learn, and a visible impact within a company built on purpose, performance, and adventure.