Shift Lead Manager - Energize Team & Deliver Quality

Taco-Bell; Brookhaven (MS); On-site; USD 15,000 - 18,000; Full time

Job summary

Taco Bell in Brookhaven, MS is hiring a Shift Manager to lead shifts with energy and drive. You will coach team members, resolve customer concerns, and partner with the management team to execute business initiatives.

This role emphasizes food safety, quality, and timely order accuracy, while maintaining inventory and labor controls. You will provide feedback to the GM and help screen candidates, ensuring a positive guest experience.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and punctuality a must.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Skills

Leadership

Communication

Team management

Cash handling

Training

Customer service

Time management

Job description

Taco Bell in Brookhaven, MS is hiring a Shift Manager to lead shifts with energy and drive. You will coach team members, resolve customer concerns, and partner with the management team to execute business initiatives.

This role emphasizes food safety, quality, and timely order accuracy, while maintaining inventory and labor controls. You will provide feedback to the GM and help screen candidates, ensuring a positive guest experience.