Shift Lead/Manager

BKBoyd Enterprises Inc; Ann Arbor (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Profit sharing

Job summary

BKBoyd Enterprises Inc seeks a dynamic Shift Lead/Manager in Ann Arbor, MI. You will oversee daily operations, ensuring team performance aligns with business goals. Your responsibilities will include training staff, managing shift schedules, and enhancing customer service. Applicants should have proven supervisory experience, strong leadership skills, and the ability to thrive in a fast-paced environment. The position offers benefits such as employee discounts and flexible scheduling.

Qualifications

• Proven experience in a supervisory or management role within a relevant industry.
• Ability to handle multiple tasks and work under pressure.
• Familiarity with inventory management and operational procedures.

Responsibilities

• Oversee daily operations and manage team performance.
• Train, mentor, and develop staff.
• Ensure compliance with company policies and safety standards.
• Monitor inventory levels and coordinate restocking.
• Assist in scheduling shifts and managing attendance.
• Address customer inquiries and resolve issues.
• Implement strategies to improve efficiency.

Skills

Strong leadership skills

Excellent communication

Problem-solving

Customer-centric mindset

Education

High school diploma or equivalent

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Profit sharing

About the Role:

Join Firehouse Subs as a Shift Lead/Manager in Ann Arbor, MI, where you'll play a pivotal role in ensuring operational excellence and team success. We're looking for a dynamic leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Responsibilities:

• Oversee daily operations and manage team performance to achieve business goals.
• Train, mentor, and develop staff to enhance their skills and productivity.
• Ensure compliance with company policies, safety standards, and regulations.
• Monitor inventory levels and coordinate restocking as needed.
• Assist in scheduling shifts and managing employee attendance.
• Address customer inquiries and resolve issues to ensure satisfaction.
• Implement strategies to improve efficiency and enhance customer experience.
• Prepare reports on operational performance and team progress.

Requirements:

• Proven experience in a supervisory or management role within a relevant industry.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.
• Familiarity with inventory management and operational procedures.
• High school diploma or equivalent; relevant certifications are a plus.
• Strong problem‑solving skills and a customer‑centric mindset.
• Flexible availability, including weekends and holidays.