Shift Lead: Inspire a Fast-Paced Team & Service

Black Rifle Coffee Company; Clarksville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Black Rifle Coffee Company seeks to hire Shift Leads to assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will lead the team, ensure excellent customer service, manage inventory, supervise employees, and maintain a clean, organized store.

The role requires 3+ years in QSR or hospitality and 2+ years of supervisory experience, with a flexible schedule including early mornings, nights, weekends, and holidays.

Qualifications

• 3+ years in QSR, customer service, retail, or hospitality.
• 2+ years retail supervisory experience preferred.
• Excellent customer service skills.
• Ability to lead and motivate a team.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with cash handling and safety and security.
• Demonstrated track record of coaching & developing others.
• Competency in written & verbal communication.
• Basic computer skills.
• Ability to work a flexible schedule (early mornings, nights, weekends, holidays).

Responsibilities

• Delivers exceptional customer service.
• Executes store operations during scheduled shifts; opening and closing duties as assigned.
• Provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience.
• Proactively responds to customer and store needs; escalates feedback & concerns to store management.
• Prepares quality beverages and food products according to BRCC standards.
• Follows health, safety and sanitation guidelines for all products.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Assists with other duties as directed by General Manager.

Skills

Customer service

Team leadership

Coaching & development

Communication skills

Multitasking

Cash handling

Safety & sanitation

Scheduling

Food & beverage prep

Adaptability

Job description

Black Rifle Coffee Company seeks to hire Shift Leads to assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will lead the team, ensure excellent customer service, manage inventory, supervise employees, and maintain a clean, organized store.

The role requires 3+ years in QSR or hospitality and 2+ years of supervisory experience, with a flexible schedule including early mornings, nights, weekends, and holidays.