Shift Lead: Lead the Shift, Earn $18+/hr + Tips & Bonus

Five Guys logo; Madison (WI); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Guys is seeking a Shift Leader in Madison, WI. The role starts at $18.00/hour plus tips and bonus, with opportunities to grow into higher leadership positions. You will lead by example, work side-by-side with your team, and ensure guests walk out impressed.

You’ll jump into every station—from cashier to grill and dining room—delivering fast, accurate service and maintaining brand standards. This position emphasizes teamwork, coaching, and a hands-on leadership approach.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience; leadership preferred.
• Team-first mindset with strong communications skills.
• Leads by doing and supports teammates on busy shifts.
• Ability to stay calm and make quick decisions in a fast-paced setting.
• Basic math skills; comfortable using POS systems.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room.
• Deliver fast, accurate service and create a great guest experience.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Communication skills

Team player

Decision making

POS familiarity

Tools

POS systems

Job description

Five Guys is seeking a Shift Leader in Madison, WI. The role starts at $18.00/hour plus tips and bonus, with opportunities to grow into higher leadership positions. You will lead by example, work side-by-side with your team, and ensure guests walk out impressed.

You’ll jump into every station—from cashier to grill and dining room—delivering fast, accurate service and maintaining brand standards. This position emphasizes teamwork, coaching, and a hands-on leadership approach.