Shift Lead: Lead a Fast-Paced Team + Guest Experience (Tips Included)

Five Guys logo; Mesa (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Five Guys Operations LLC in Mesa, AZ is seeking a Shift Leader to drive daily operations, mentor crew, and deliver a standout guest experience. You’ll lead by example, step in for management on site, and train teammates while ensuring quality and safety standards are met.

The role offers a starting pay of $17.00 per hour plus tips and bonus, with room for growth into higher leadership positions in a fast-paced environment.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred)
• Team-first mindset with strong communications skills
• Leads by doing—not just directing
• Ability to stay cool and make decisions in a fast-paced environment
• Basic math and comfort using POS Systems

Responsibilities

• Lead the shift and run operations when management isn’t on site
• Jump into every position—cashier, grill, prep, fries, dining room
• Deliver fast, accurate service and a great guest experience
• Coach, support, and motivate crew members to perform at their best
• Help train new team members and build a strong, positive culture
• Keep the restaurant clean, safe, and up to brand standards
• Manage shift tasks like breaks, cash handling, and closing reports

Skills

Leadership experience

Communication skills

Lead by example

Calm under pressure

POS literacy

Tools

POS systems

Job description

Five Guys Operations LLC in Mesa, AZ is seeking a Shift Leader to drive daily operations, mentor crew, and deliver a standout guest experience. You’ll lead by example, step in for management on site, and train teammates while ensuring quality and safety standards are met.

The role offers a starting pay of $17.00 per hour plus tips and bonus, with room for growth into higher leadership positions in a fast-paced environment.