Shift Lead / Key Holder

Robeks | It Is Good II, LLC; Stamford (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Robeks | It Is Good II, LLC is seeking a Restaurant Shift Supervisor to lead operations during assigned shifts, ensuring exceptional guest experiences. You will train and direct staff, monitor inventory and labor costs, and perform opening or closing duties while upholding sanitation and safety standards.

The role requires weekend availability and prior restaurant or retail management experience, with a focus on leadership, compliance, and customer service in a fast-paced environment.

Qualifications

• Weekend availability required.
• Experience managing a restaurant or retail operation.

Responsibilities

• Lead and manage operations during shifts to ensure guest satisfaction.
• Train, coach, and direct employees on shift.
• Monitor staffing, food, labor, and inventory for cost-control and quality standards.
• Perform opening/closing duties and handle guest issues.
• Ensure compliance with company policies and applicable laws.
• Maintain sanitation and safety standards; perform cleaning duties as needed.

Skills

Weekend availability

Restaurant management

Shift supervision

Customer service

Leadership

Labor laws

Health & safety

Communication

Problem solving

Job description

Qualifications

• WEEKEND AVAILABILITY A MUST
• At least six months of restaurant management experience, or one year of retail management experience
• Experience running a restaurant shift without supervision
• General restaurant or retail knowledge
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
• Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

Responsibilities

• Position Summary: This position assists with the leading and managing of the operations and employees during an assigned shift
• Train, manage, direct, coach, lead, and assign employees during shift
• Lead and manage operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escalating guest issues/concerns during shift
• Monitor and manage the food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment – pursuant to operational standards
• Regular attendance
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required
• Time/Shift Expectations: Minimum of 35 hours per week; irregular hours; nights; weekends; and holidays