Shift Lead - Jersey Mike's Subs

The Flavorful Group; Patterson (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Jersey Mike's Subs in Patterson, CA is seeking a dedicated Shift Lead to supervise team members on peak shifts and deliver outstanding guest experiences. This hands-on leadership role supports opening/closing tasks, maintains quality, safety, and cleanliness, and ensures adherence to Jersey Mike's standards.

The ideal candidate has Jersey Mike's experience, strong communication skills, and a proven ability to thrive in a fast-paced environment while promoting a positive team culture.

Qualifications

• Must have previous Jersey Mike's experience.
• Leadership or supervisory experience in a restaurant setting preferred.
• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Ability to multitask in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Lead and supervise team members during assigned shifts.
• Ensure exceptional customer service and a positive guest experience.
• Assist with opening and closing procedures.
• Maintain food quality, safety, and cleanliness standards.
• Train, coach, and support crew members.
• Monitor productivity and ensure efficient restaurant operations.
• Handle customer concerns professionally and effectively.
• Maintain compliance with company policies and procedures.
• Support inventory management and daily operational tasks.
• Lead by example and foster a positive team culture.

Skills

Leadership experience

Customer service

Communication

Multitasking

Physical stamina

Job description

Shift Lead - Jersey Mike's Subs

Location: Patterson, CA

Job Type: Full-Time

Pay: $20.00 - $24.00 per hour, DOE

Join the Jersey Mike's Team!

Jersey Mike's is seeking an experienced and motivated Shift Lead to join our team in Patterson, CA. This is a leadership position for candidates who have previous Jersey Mike's experience and are passionate about delivering exceptional customer service while helping lead a high-performing team.

As a Shift Lead, you will support restaurant operations by supervising team members during your shift, ensuring outstanding guest experiences, maintaining company standards, and helping create a positive and productive work environment.

Position Overview

The Shift Lead serves as a hands‑on leader responsible for overseeing day‑to‑day shift operations, supporting team development, and ensuring operational excellence. This role requires strong leadership skills, a commitment to customer service, and the ability to thrive in a fast‑paced environment while upholding the Jersey Mike's culture and standards.

Key Responsibilities

• Lead and supervise team members during assigned shifts
• Ensure exceptional customer service and a positive guest experience
• Assist with opening and closing procedures
• Maintain food quality, safety, and cleanliness standards
• Train, coach, and support crew members
• Monitor productivity and ensure efficient restaurant operations
• Handle customer concerns professionally and effectively
• Maintain compliance with company policies and operational procedures
• Support inventory management and daily operational tasks
• Lead by example and foster a positive team culture

Qualifications

• Previous Jersey Mike's experience is required
• Prior leadership or supervisory experience in the restaurant industry preferred
• Strong communication and interpersonal skills
• Excellent customer service skills
• Ability to multitask and perform well in a fast‑paced environment
• Dependable, organized, and detail‑oriented
• Flexible availability, including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 50 pounds

Compensation

• Competitive pay: $20.00 - $24.00 per hour, based on experience
• Full‑time position with opportunities for advancement and career growth

If you have previous Jersey Mike's experience and are ready to take the next step in your leadership career, we'd love to hear from you.