Shift Lead: Inspire Teams, Elevate Guest Experience

Planet Fitness; Richmond (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

A leading fitness company is seeking a Shift Lead to supervise team members, ensuring compliance with company policies and maintaining high performance standards. The ideal candidate will possess excellent customer service and communication skills, problem-solving abilities, and the capacity to manage conflicts effectively. Duties include organizing shift schedules, monitoring attendance, and training team members. This position requires ability to stand for extended periods and occasional lifting of up to 75 pounds, all within a busy, energetic fitness environment.

Qualifications

• Demonstrates excellent interpersonal skills with customers and coworkers.
• Practices active listening and shows empathy towards customer perspectives.
• Identifies issues clearly and develops action plans.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance and employee performance.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Managing club cleanliness and maintenance.

Skills

Customer Service

Communication

Problem Solving

Job description

A leading fitness company is seeking a Shift Lead to supervise team members, ensuring compliance with company policies and maintaining high performance standards. The ideal candidate will possess excellent customer service and communication skills, problem-solving abilities, and the capacity to manage conflicts effectively. Duties include organizing shift schedules, monitoring attendance, and training team members. This position requires ability to stand for extended periods and occasional lifting of up to 75 pounds, all within a busy, energetic fitness environment.