Shift Lead – Inspire Teams & Craft the Perfect Cup

Kuppa Joy; Madera (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Closed on Sundays

Shift drink

Employee discount 15%

Medical benefits

401(k) match

Job summary

Kuppa Joy Coffee House is seeking a Shift Lead to guide daily operations, coach team members, and uphold our service standards in a fast-paced café environment. You will contribute to delivering high-quality beverages and guest experiences while modeling our values.

The role emphasizes leadership during shifts, training support, and maintaining operational consistency as the business grows. California location; full-time, on-site position with competitive hourly pay and benefits.

Qualifications

• Leadership presence and accountability.
• Strong communication and coaching skills.
• Ability to stay composed and make decisions under pressure.
• Reliability, punctuality, and attention to detail.
• Ability to lead peers respectfully and professionally.
• Coachability and openness to feedback.
• Positive, approachable, and professional demeanor.
• Desire to grow into higher leadership roles.

Responsibilities

• Lead by example to deliver exceptional customer service and coach team members.
• Ensure quality beverages and food items by following recipes and guidelines.
• Maintain a clean, organized café and ensure standards are met.
• Lead the floor during shifts, delegating tasks and supporting performance.
• Follow cash handling, safety, and security policies and report issues.
• Comply with health, safety, and sanitation guidelines and policies.

Skills

Leadership

Communication

Coaching

Decision making

Reliability

Punctuality

Team leadership

Growth mindset

Job description

Kuppa Joy Coffee House is seeking a Shift Lead to guide daily operations, coach team members, and uphold our service standards in a fast-paced café environment. You will contribute to delivering high-quality beverages and guest experiences while modeling our values.

The role emphasizes leadership during shifts, training support, and maintaining operational consistency as the business grows. California location; full-time, on-site position with competitive hourly pay and benefits.