Shift Lead I

Chuze Fitness; La Verne (CA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Free MAX Chuze Fitness membership

401k

Paid time off

Paid floating holidays

Medical, Dental, Vision insurance

HSA with employer contributions

FSA

Discounts on Chuze retail and blends

CPR/First Aid certifications

Growth opportunities

Job summary

Chuze Fitness in La Verne, CA, is seeking a friendly front desk associate to welcome members and guests, explain memberships, and lead club tours. You will help with daily tasks, assist with check-ins, and support retail and phone inquiries, delivering a warm, engaging experience.

This role involves teamwork, flexible hours, and opportunities to contribute to the Kids Club and overall club operations. Benefits include a free MAX membership, 401k, time off, and health coverage.

Qualifications

• High school graduate or equivalent.
• 1+ years of experience in customer service.
• Experience running shifts or leading a team.
• Excellent communication and interpersonal skills.
• Team-based mindset with feedback ability.
• Strong attention to detail and multitasking.
• Ability to work varied hours, weekends, and opening/closing shifts.

Responsibilities

• Provide a welcoming experience for members and guests, sharing information about memberships, programs, amenities, and tours.
• Maintain a clean and inviting club environment through daily cleaning tasks.
• Support front desk operations with memberships, retail, check-ins, and phone inquiries.
• Resolve questions on accounts, billing, and services with leadership support as needed.
• Prepare and serve smoothies where applicable.
• Support colleagues with policies and training standards.
• Assist with daily operations, opening/closing, inventory, and administrative duties.
• Assist Kids Club operations to ensure exceptional service for families.

Skills

Customer service

Leadership

Communication

Teamwork

Detail oriented

Multitasking

English proficiency

Education

High school graduate or equivalent

Job description

La Verne, 2244 Foothill Blvd, LaVerne, CA 91750, USA

Overview

Our mission is to build healthier communities through human connection and kindness. We are reinventing the fitness industry by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members and for each other.

You deserve an awesome job. You found it.

Your New Role

Pay Range: $19.50 - $21.73 / hour; based on experience.

Hours:

Responsibilities

• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours
• Ensure the club looks its best by completing and coordinating daily cleaning tasks to maintain an exceptionally clean and inviting space for members
• Support front desk operations by assisting with memberships, retail sales, member check-ins, and phone inquiries
• Resolve member questions related to accounts, billing, and club services, partnering with leadership when additional support is needed
• Prepare and serve smoothies (at clubs with Chuze Blends)
• Support fellow Chuzers on operational best practices, policies, and training standards
• Help keep the club running smoothly by supporting daily operations, opening and closing procedures, inventory management, and administrative responsibilities
• Support a seamless member experience by upholding Kids Club standards and assisting with Kids Club operations as needed, fostering collaboration and ensuring exceptional service for families
• Free MAX Chuze Fitness membership
• 401k
• Accrued time off and paid floating holidays*
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)*
  • Health Savings Account (HSA) with employer contributions*
  • Flexible Spending Account (FSA)*
• Discounts on all Chuze retail and Chuze Blends purchases
• Free First Aid/CPR and food handler certifications
• Engaging and dynamic work environment with growth opportunities

*Available to Full-time Chuzers only.

Your Skills & Qualifications

• High school graduate or equivalent
• 1+ years of experience in customer service
• Previous experience running shifts or leading a team
• Excellent communication and interpersonal skills
• Team-based mindset with the capacity to receive and deliver feedback
• Strong attention to detail and multitasking skills
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed

Preferences

Physical Abilities

• Ability to read, write, and communicate clearly in English
• Ability to walk, bend, kneel, reach, and perform repetitive arm and hand movements
• Ability to stand for extended periods
• Ability to operate a telephone, computer, and other standard office equipment
• Ability to safely lift and carry up to 50 pounds independently and heavier loads with assistance when needed

Due to the nature of this role, the selected candidate must be able to pass a criminal background check.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.