Shift Lead: Hotel Housekeeping & Guest Care

Morongo Casino Resort & Spa; Cabazon (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Morongo Casino Resort & Spa seeks a Lead House Person to support Hotel Housekeeping by maintaining clean hallways, storage, and service spaces. You will assist Room Attendants with supplies and linen, interact professionally with guests, and act as supervisor in the absence of management.

Responsibilities include stocking carts, managing linens, and ensuring 4-Star/4-Diamond standards are met while communicating effectively with teammates and leadership.

Qualifications

• High School Diploma or GED preferred.
• Minimum of 2 years of housekeeping experience.
• At least 1 year in a lead, trainer, or supervisory capacity.
• Strong knowledge of cleaning standards, sanitation practices, and safe use of chemicals and equipment.
• Ability to assign tasks and monitor performance.

Responsibilities

• Cleans assigned hallways, service areas, and storage rooms per standards.
• Cleans guest rooms thoroughly and efficiently per procedures.
• Stocking carts, delivering supplies, and removing soiled linens for Room Attendants.
• Bags and stages soiled linens for laundry; restocks clean linen.
• Acts as shift lead and communicates with supervisors and management.
• Responds to guest inquiries with professionalism and courtesy.

Skills

Professional communication

Leadership

Attention to detail

Guest service

Teamwork

Time management

Independence

Education

High School Diploma or GED

Job description

Morongo Casino Resort & Spa seeks a Lead House Person to support Hotel Housekeeping by maintaining clean hallways, storage, and service spaces. You will assist Room Attendants with supplies and linen, interact professionally with guests, and act as supervisor in the absence of management.

Responsibilities include stocking carts, managing linens, and ensuring 4-Star/4-Diamond standards are met while communicating effectively with teammates and leadership.