Floor Supervisor - Housekeeping Excellence & Guest Service

San Manuel Band of Mission Indians; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

San Manuel Band of Mission Indians in Las Vegas, NV is seeking a Housekeeping Supervisor to ensure guest rooms and public areas meet the highest standards. You will inspect rooms, manage staff, respond to guest needs, and uphold safety protocols with a positive demeanor.

The role emphasizes leadership, training, and daily supervision of GRA, House Persons, and Shampoo Porters to meet attendance and performance targets, while promoting teamwork and exceptional guest experiences.

Qualifications

• Knowledge of Housekeeping Operations is required.
• Minimum one-year customer service experience preferred with ability to provide courteous friendly and efficient service to all guests every time is required.
• Strong written and verbal skills are required.
• Must present a contemporary professional image in compliance with appearance guidelines.
• Knowledge of computers and typing skills are essential.
• Must have a good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment.
• Must be able to converse, understand, read, and write proficiently in English.
• Must be willing to work any day of the week and any shift when required.
• Must be able to get along well with co-workers and work as a team.
• Must conduct self in a professional manner at all times.
• Must be able to meet attendance guidelines of the job.
• Bilingual is preferred.

Responsibilities

• Inspect a minimum of one written room inspection per housekeeper daily to ensure the highest cleaning standards are met.
• Must complete a House ware Checklist for every checkout room.
• Inspect VIP and Special Attention rooms, ensuring special requests and amenities are ready for arrival.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Oversee attendance guidelines and adherence to policies.
• Lead and develop department staff to achieve service and performance standards.
• Conduct training sessions and coach hourly team members as needed.
• Maintain organization of housekeeping areas and inventory supplies daily.

Skills

Housekeeping ops

Customer service

Communication

Team leadership

Training & development

Problem solving

English proficiency

Job description

San Manuel Band of Mission Indians in Las Vegas, NV is seeking a Housekeeping Supervisor to ensure guest rooms and public areas meet the highest standards. You will inspect rooms, manage staff, respond to guest needs, and uphold safety protocols with a positive demeanor.

The role emphasizes leadership, training, and daily supervision of GRA, House Persons, and Shampoo Porters to meet attendance and performance targets, while promoting teamwork and exceptional guest experiences.