Shift Lead & Hospitality Champion — Path to GM

Firehouse Subs; Shelbyville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Free/discounted shift meals

Uniform shirts and hat provided

Career growth and advancement to GM

Job summary

Firehouse Subs is hiring a full-time Assistant Restaurant Manager to lead daily shifts, drive guest hospitality, and build a high-performing team alongside our General Manager. If you thrive in a fast-paced environment, take pride in serving high-quality food, and want a clear path toward running your own store, we want to hear from you.

Location: Shelbyville, Tennessee. This role offers growth to General Manager with strong leadership and a focus on guest satisfaction, food safety, and

Qualifications

• 1–2+ years of supervisory or shift leadership in fast-casual or QSR.
• ServSafe Manager certification (or willing to obtain within 30 days).
• Hands-on leadership style with strong work ethic.
• Open availability for evenings, weekends, and peak hours.
• Reliable transportation.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Lead opening, mid, and closing shifts with a hands-on presence on the counter and sandwich line.
• Train, coach, and motivate Crew Members and Shift Leaders; adjust in-shift labor to match hourly sales trends.
• Enforce strict food safety, recipe compliance, portion control, slicer safety, and proper steaming procedures.
• Oversee daily prep sheets, rotate food using FIFO, and verify incoming truck deliveries against invoices.
• Resolve guest feedback promptly and lead catering order fulfillment with 100% accuracy.
• Handle register audits, drawer counts, safe reconciliations, and daily store closing procedures.

Skills

Supervisory experience

People leadership

Customer service

Food safety knowledge

Open availability

Reliable transportation

Education

ServSafe Manager Certification

Job description

Firehouse Subs is hiring a full-time Assistant Restaurant Manager to lead daily shifts, drive guest hospitality, and build a high-performing team alongside our General Manager. If you thrive in a fast-paced environment, take pride in serving high-quality food, and want a clear path toward running your own store, we want to hear from you.

Location: Shelbyville, Tennessee. This role offers growth to General Manager with strong leadership and a focus on guest satisfaction, food safety, and