Shift Lead (Heladeria)

Felipestaqueria; New Orleans (LA); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Full-time

Leadership opportunity

Great benefits

Growth opportunities

Paid Vacation

401(k) with company match

Job summary

Felipe's is seeking a Shift Lead to oversee the Heladería dessert station and deliver exceptional guest service while coaching team members and maintaining high standards of quality and cleanliness.

You will work closely with Restaurant Managers to support daily operations and help your team succeed. This full-time leadership role offers growth opportunities, great benefits, and a pathway to restaurant management in a fun, fast-paced environment.

Qualifications

• Previous restaurant or food service experience preferred.
• Leadership or training experience is a plus.
• Excellent guest service and communication skills.
• Positive attitude and ability to motivate others.
• Ability to multitask in a fast-paced restaurant environment.
• Strong attention to detail and commitment to quality.
• Flexible schedule, including nights and weekends.

Responsibilities

• Lead the Heladería team and set the standard for guest service.
• Prepare desserts and specialty menu items according to Felipe's standards.
• Train, coach, and mentor team members.
• Ensure all recipes are prepared accurately and consistently.
• Monitor product quality, freshness, and presentation.
• Maintain a clean, organized, and fully stocked dessert station.
• Follow all food safety and sanitation procedures.
• Assist with inventory, ordering, and daily pars.
• Support the Manager on Duty with daily operations.
• Step in wherever needed to ensure an exceptional guest experience.

Skills

Leadership

Guest service

Communication

Multitasking

Job description

Full-Time | Leadership Opportunity | Great Benefits | Growth Opportunities

Paid Vacation

401(k) with Company Match (up to 4%)

Supportive, Team-Oriented Environment

Opportunities to Grow into Restaurant Management

If you're a natural leader who enjoys delivering outstanding guest service, developing others, and working in a fun, fast-paced restaurant, Felipe's is the place to grow your career.

About the Role

At Felipe's, our Shift Leads oversee the Heladería (dessert station) while helping create an exceptional guest experience. You'll lead by example, coach team members, maintain high standards for quality and cleanliness, and ensure every dessert is prepared quickly, accurately, and consistently.

You'll work closely with the Restaurant Managers and General Manager to support daily operations and help your team succeed.

What You'll Do

• Lead the Heladería team and set the standard for guest service
• Prepare desserts and specialty menu items according to Felipe's standards
• Train, coach, and mentor team members
• Ensure all recipes are prepared accurately and consistently
• Monitor product quality, freshness, and presentation
• Maintain a clean, organized, and fully stocked dessert station
• Follow all food safety and sanitation procedures
• Assist with inventory, ordering, and daily pars
• Support the Manager on Duty with daily operations
• Step in wherever needed to ensure an exceptional guest experience

What We're Looking For

• Previous restaurant or food service experience preferred
• Leadership or training experience is a plus
• Excellent guest service and communication skills
• Positive attitude and ability to motivate others
• Ability to multitask in a fast-paced restaurant environment
• Strong attention to detail and commitment to quality
• Flexible schedule, including nights and weekends

Shift Availability

• Full-time position
• Morning, afternoon, and evening shifts
• Weekend availability required

Why Felipe's

For over 19 years, Felipe's has served scratch-made, small-batch Mexican food and hand-squeezed Key Lime Margaritas across New Orleans and Southwest Florida.

We're passionate about great food, genuine hospitality, and creating opportunities for our team to grow. If you're ready to take the next step in your restaurant career, we'd love to meet you.

I actually like this title much better than Lead (Heladería). Shift Lead is a recognized title on Indeed, Google Jobs, and ADP, while "Heladería" still appears in the description to preserve Felipe's unique culture. I think this version will perform much better in search results and attract stronger candidates.