Shift Lead — Hands-On Leader in Fast-Paced Dining

Five Guys logo; Erie (Erie County); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Growth opportunities

Fast-paced environment

Hands-on leadership

Job summary

Five Guys Operations LLC in Erie, PA is seeking a Shift Leader to run daily operations, lead the team, and ensure excellent guest experiences. This role blends hands-on supervision with customer service, requiring you to step in across stations when needed.

You will mentor crew, manage breaks and line tasks, and help train new staff while maintaining high standards of food safety and cleanliness. The position offers growth opportunities and a starting pay of $14 per hour plus tips and bonus.

Qualifications

• 1–2 years of frontline supervisory experience preferred.
• Ability to lead by example and coach others.
• Strong communication and guest-service focus.

Responsibilities

• Lead the shift and run operations when management is off-site.
• Work across positions: cashier, grill, prep, fries, dining room.
• Deliver fast, accurate service and a great guest experience.
• Coach and motivate crew; train new team members.
• Maintain cleanliness and brand standards; manage shift tasks.

Skills

Leadership

Communication

Teamwork

Decision making

Tools

POS systems

Job description

Five Guys Operations LLC in Erie, PA is seeking a Shift Leader to run daily operations, lead the team, and ensure excellent guest experiences. This role blends hands-on supervision with customer service, requiring you to step in across stations when needed.

You will mentor crew, manage breaks and line tasks, and help train new staff while maintaining high standards of food safety and cleanliness. The position offers growth opportunities and a starting pay of $14 per hour plus tips and bonus.